Privacy Policy

Effective Date: 1st Sep 2025

Travel Elite Concierge Services (“Travel Elite,” “we,” “us,” or “our”) respects your privacy. This Policy explains what we collect, how we use and share it, how we protect it, and your choices when you use our website and services.

1) Information We Collect

• Personal Information: Name, contact details, nationality, date of birth, preferences, travel and itinerary details, identification documents (where necessary), and limited payment information processed via secure third parties.
• Service Data: Reservations, special requests, guest lists, dietary needs, logistics, and communications related to your engagements.
• Technical Data: IP address, device/browser type, pages viewed, cookies, and analytics.
• Communications: Emails, messages, call notes, feedback, and support inquiries.
• Partner Data: Information from vetted partners (e.g., airlines, hotels, transportation, security) required to fulfill your requests.

2) How We Use Your Information

• Provide Services: Plan, book, and manage travel, events, and lifestyle services.
• Personalize: Tailor recommendations and experiences to your preferences.
• Communicate: Confirm reservations, send updates, and provide support.
• Improve: Analyze performance to enhance our services and website.
• Security/Compliance: Verify identity, prevent fraud, and meet legal obligations.
• Marketing (Optional): Send news and offers with your consent; you can opt out anytime.

3) Legal Bases (where applicable)

• Contract: Processing necessary to deliver requested services.
• Legitimate Interests: Service improvement, security, and fraud prevention.
• Consent: Marketing and certain sensitive data.
• Legal Obligation: Compliance with applicable laws and regulations.

4) How We Share Information

We share data only as needed and with discretion:

• Service Partners: Airlines, hotels, yacht charters, restaurants, chauffeurs, wellness providers, event vendors, security, and similar providers.
• Payment Processors: PCI-compliant gateways; we do not store full card numbers.
• Professional Advisors: Legal, compliance, and insurance advisors, as required.
• Authorities: When required by law or to protect rights, safety, or security.
  We do not sell your personal information.

5) International Transfers

Your information may be transferred to and processed in countries outside your own, including The Bahamas, the United States, the United Kingdom, and the European Union. We use appropriate safeguards (e.g., contractual clauses) to protect your data across borders.

6) Data Security

We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including:

• Encryption in transit and at rest (where applicable)
• Access controls and need-to-know handling
• Vendor due diligence and confidentiality obligations
• Monitoring and incident response protocols

7) Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.

8) Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (for consent-based processing)
  To exercise rights, contact us using the details below. We will respond within applicable timeframes.

9) Cookies and Tracking

We use cookies and similar technologies for site functionality, analytics, and personalization.

• You can manage cookies through your browser settings.
• Some features may not function properly without certain cookies.

10) Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect their data. If you believe a child has provided information, contact us and we will delete it.

11) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

12) Changes to This Policy

We may update this Policy from time to time. The “Effective Date” above indicates the latest version. Significant changes will be communicated via our website or by direct notice.

13) Contact Us

Travel Elite Concierge Services
Email: info@traveleliteconcierge.com
Phone: (866) 888-4444